Terms & Conditions

 

Dollhouse Recovery Group is a luxury service, not a medical service or medical provider. We are here to offer a clean and comfortable shared living space to assist guests with physical/mental recovery following outpatient cosmetic surgery procedures. It is important that you understand that Dollhouse Recovery Group is not a substitute for medical care or hospitalization and, as such, if you choose to use our services it would be strictly a matter of convenience. Further, your medical care remains the responsibility of the surgeon who performed your surgery.

DEPOSIT AND PAYMENT PROCEDURES

  • Deposit – A non-refundable deposit of $350 is due to secure your reservation.

  • Guests Deposit – A non-refundable guest deposit of $100 is due to secure your guest’s reservation.

  • Final Payment – Final payment is due 30 days prior to your arrival.

 

CANCELLATIONS & RESCHEDULES – NO EXCEPTIONS

  • The $350 minimum reservation deposit is non-refundable.

  • Guest deposits are non-refundable.

  • Cancellations more than 30 days prior to arrival will be refunded to the original method of payment LESS the $350 deposit, guest deposit if applicable, taxes and card processing fees.

  • No refunds will be given for reservations cancelled less than 30 days prior to arrival.

  • No refunds or reschedules will be given for reservation no-shows.

  • No refunds or reschedules will be given if you do not check in on check in day for any reason.

  • No refunds will be given if you are not able to have surgery on surgery day for any reason, however one free reschedule will be honored.

  • No refunds will be given for reschedules turned cancellations.

  • No refunds will be given for unforeseen complications during surgery.

  • No refunds will be given for early check-outs.

 

HOUSE CHECK-IN AND CHECK-OUT:

  • Check-in time is 11:00 a.m.

  • Checkout time is 9:00 a.m.

  • Late check out up to 2:00 p.m. must be preauthorized and a late checkout fee of $50 must be paid.


TRANSPORTATION

Included Transportation:

  • 1 Transportation from surgery discharge.

  • 1 Transportation to and from post-op appointment.

  • 1 Transportation to 1 final destination in Midtown.

Transportation NOT included​

  • We DO NOT provide transportation for personal errands, shopping or any other surgical related errands.

  • We  DO NOT provide transportation to massages. If availability permits there will be a $10 per day charge for massage transportation.

 

GENERAL CONDITIONS AND RESPONSIBILITIES:  

 

Dollhouse Recovery Group, its directors, officers, employees, subcontractors, agents and representatives, shall at no time be liable or responsible in any way whatsoever for any loss, injury, or damage caused or arising in connection with any transportation, hotel or other services or products of third parties provided through Dollhouse, or as a result of acts of God, acts of Government or other authorities, wars, civil disturbances, hijacks, thefts, or any circumstance beyond its control. Dollhouse reserves the right to accept, retain, decline or cancel any reservation or any Guest as a participant in its packages at any time and for any reason. In addition, Dollhouse reserves the right to cancel or modify a reservation, including the price, at any time prior to Guest check-in if the reservation includes or was made as the result of a mistake or error of any kind, including but not limited to, a mistake or error in price or description of the package or package components, or where it appears that a Guest has engaged in fraudulent or misleading activity in making the reservation. If a package is cancelled by Dollhouse Recovery Group, Dollhouse Recovery Group shall have no responsibility beyond the refund of monies paid to Dollhouse for the reservation. The terms and conditions of any transportation services provided by third parties shall be as represented by those third parties. Terms and conditions are subject to change by Dollhouse without notice. If these Terms and Conditions contain any provisions construed to be unenforceable or unlawful by a court of competent jurisdiction, the same shall be deemed modified to conform to applicable law, or if this would cause an unreasonable result, such provision shall be stricken from these Terms and Conditions without affecting the binding force and effect of any of its other provisions.